To help you get the most of your NEWA, make sure you’ve read the in-box materials and followed along with the relevant instructional videos listed below. 

For additional support you can chat with us here using the messenger app, post a question in our Facebook community, or email us at

NEWA Plug In

In order to maximize the treatment results with NEWA, it is recommended you perform a full treatment series 4- 5 times a week for a period of 1 month.
After the end of the first month, you may want to continue maintenance treatments 2 times a week.

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NEWA Wireless

The wireless version of our Classic model. If the NEWA+ does not turn on and there's no LED display, connect the device to the charger and plug it into an electrical outlet until the device is fully charged. We recommend charging your device after each treatment.

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Device Care​

To get the best out of your NEWA device, it is vital to properly clean it after each treatment. Simply follow these easy instructions:

1. Make sure your NEWA is switched off and disconnected from the power source
2. Lightly dampen a washcloth with water
3. Gently wipe the electrodes of your device to remove any remaining gel residue
4. Gently wipe down the case of your device and let your NEWA air dry

If it’s been a while since you last cleaned your device and you've noticed some product hanging around, use rubbing alcohol instead of water to wipe down your device and disinfect it.

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