Returns & Refund Policy

NEWA devices and gels can be returned within 30-days of purchase.

If you received your product damaged during shipping, please save the damaged box and product(s) and initiate a return.

We are only able to issue refunds for NEWA products purchased directly from   If purchased from another retailer, please contact them directly for information on their return policy.

Please retain your proof of purchase, as it is required for all refunds and returns. Once the returned item is received, your purchase will be refunded.

To initiate the return process, please contact


EndyMed, the manufacture of NEWA, is committed to the quality of its products. Each NEWA device is rigorously tested for quality and performance.
The NEWA device is covered by a one-year manufacturer’s warranty from the date of your original purchase. This warranty covers defects in materials and workmanship. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device will void the warranty

The warranty implies the revision and replacement of parts free of charge within the one-year warranty period (unless an extended warranty was purchased). EndyMed will fix your device unless we decide it needs to be replaced, in which case we will send a new product, free of charge. Warranty is only available to customers who purchased NEWA through this site or from authorized vendors. If you need to use your warranty, please call our Customer Support Team at 800-314-7508 and send your device along with the original receipt or invoice to the given address.

Price Match Guarantee Policy Details

We want customers to know that they are getting a good deal. 

We’ll match the product prices of key online and local competitors.

Special considerations:
At the time of sale, we price match all local retail competitors (including their online prices).
If we lower our online price during the return and exchange period, we will match our lower price, upon request.
One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.

While online, find a qualifying product that you want to price match. Make sure the product you would like to price match is identical to our competitor’s product (it must be a matching brand with identical model number and color). orders are available for price matching by phone.

Price matches are not applicable to contests or giveaways held by NEWA.
You can call NEWA Customer Support team at 800-314-7508 for price match request. Please be prepared to direct our Associate to the ad or website that is displaying the current lower price you would like to match.